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If you have a qusetion about shopping online at Argosgifts.co.uk, you may be able to find an answer below.
Here are some of our customers’ most frequently asked questions.
If your question is not answered below or for general enquiries/feedback regarding Argos, please contact us.
1. Are my details safe if I buy online?
a) Secure payments
Your payment details are entered directly on to secure servers provided by DataCash. Argos Gifts do not see or hold your credit card details at any stage during the transaction to ensure you have security and peace of mind.
b) Privacy Policy
You can rest assured that your personal data is safe at Argos Gifts. For more details see our Privacy Policy.
2. How do I buy online?
Once you have selected your gift, simply complete the following steps:
- Click “Add to Trolley”
- Add your personalised message
- Continue to checkout
- Enter your delivery and billing details
- Pay and confirm your order
3. Can I pay by cheque?
Unfortunately we cannot accept cheque payments for orders.
4. Why do prices for some activities vary from location to location?
We use a variety of suppliers across the UK. Some may offer slightly different itineraries or equipment. For example, rally schools use different classes of cars, which affect the cost of the activity. As far as possible, we have included full details of activities in the long description and agenda sections of the product pages to help you decide.
5.The voucher is for a present - can it be personalised?
Yes. At Argos Gifts we pride ourselves on our personalised vouchers. When you purchase the voucher you can type a personalised message which will be printed directly on to your voucher. Alternatively, if you leave the message blank "Have a fantastic experience!" will be printed.
6. What will I receive?
You will receive a voucher pack containing the following:
An individually produced and personalised voucher (with details of how your recipient books a date for their experience).
An activity information sheet with details of the experience and a picture to whet the appetite.
A special open presentation envelope for the voucher.
The voucher pack will arrive in plain packaging, so it won’t give the game away if it is a surprise for someone at the same address
For a small extra fee you can upgrade and receive your voucher in a gift set.
7. Do I need to book a specific date for the activity to take place?
No. All Argos Gifts activity vouchers are open dated so your recipient is free to choose their preferred date (subject to availability). Most Argos Gifts vouchers are valid for a maximum of 10 months, giving the recipient plenty of time to arrange their experience.
8. How will my gift be delivered?
Gift experience voucher delivery
Standard Delivery service - £1.95
Orders for experience vouchers placed before 3pm are despatched the same day and delivered to you by Royal Mail First Class post
- Orders placed after 3pm will be processed and despatched the next working day and delivered to you by Royal Mail First Class post.
- Orders placed after 3pm Friday, or placed Saturday or Sunday will be processed and despatched on the next working day and delivered to you by Royal Mail First Class post.
Express Delivery - £7.50
If we receive your order prior to 3pm on a Monday to Thursday your gift will be delivered before 1pm the next day. Perfect for those last minute presents.
Please note that Royal Mail does not guarantee delivery on Saturdays and therefore orders placed before 3pm for next day guaranteed delivery on Fridays will be guaranteed to arrive before 1pm on the following Monday. Next day guaranteed delivery requires a signature upon receipt.
Other gifts (e.g. Flowers, Chocolates etc)
Delivery varies by product, please check the product details page on the website carefully for delivery information and cut off times.
We will do our utmost to ensure that your gift is received on time. However, in circumstances beyond our control such as postal strikes or force majeure we are unable to be held liable for the delay.
9. I have an experience voucher, how do I book?
Please take a look at your activity sheet and call the booking number in the grey box (or on the separate location sheet if multiple locations are available). Please do not call the Argos Gifts customer services number as we do not hold details of availability.
10. How can I exchange my gift / get a refund?
Please contact us on 0844 888 8788 to arrange an exchange or refund.
More information on exchanges and refunds can be found in our Terms & Conditions.
11. I have an "Argos Gifts open voucher" how do I redeem it?
Once you have decided which experience you wish to redeem your Argos Gifts open voucher for, simply send the tear off slip from the left hand side of your voucher along with your address, a contact phone number and the details of the experience of choice to our Customer Services Team at Argos Gifts, Kingmaker House, 15 Station Road, New Barnet, Herts., EN5 1NZ.
We recommend delivery is made via special delivery to ensure safe receipt. Open Vouchers should be kept safe and treated as money.
12. I have lost my voucher, can I get a replacement?
If your voucher is lost or stolen (providing it has not already been redeemed) we can void it and provide a replacement voucher. There is a £10 administration charge for this service.
13. Can I extend the validity of my voucher?
Each gift voucher is valid for a maximum of 10 months unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the gift voucher). If the customer or recipient is unable to utilise the voucher before the expiry date, then upon the customer contacting Argos Gifts prior to the expiry date on the voucher, the company shall issue a voucher extension cover letter granting an additional 10 months validity. There is a £20 administration charge for this service. If the activity has increased in price they will also need to pay the difference in price. Once a voucher has been extended it can not be exchanged or refunded. Vouchers can only be extended if they are still inside their expiry date. Argos Gifts recommend that all experiences are booked as early as possible.
14. Why can't I see the full Argos range of products?
Argos have teamed up with Experience More to bring you this full and exciting range of gifts & activities on a dedicated website -www.argosgifts.co.uk
For the full range of Argos products and services please visit us at www.argos.co.uk
15. Having problems opening some of our pages?
Some of our pages are in pop ups to give you extra information whilst you are browsing. If you are having problems opening some of our pages such as our gift pack in detail section, please ensure you have pop ups enabled for our website or that your pop up blocker is turned off.
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